Operational sequence
- Ask what happened before asking what it means.
- Reflect emotion and observable facts.
- State your own uncertainty plainly.
- Offer testable next steps.
- Allow the character to decline or pause.
Failure states
- Confirming a frightening unverified threat
- Mocking or humiliating the character
- Treating one conversation as a cure
- Withholding exit or basic comfort to force cooperation